Kmart Group - Health, safety and wellbeing
Kmart Group is committed to improving the health, safety and wellbeing of team members and providing a safe shopping experience for its customers.
Kmart finished the 2020 financial year with a 35 per cent reduction in its Total Recordable Injury Frequency Rate (TRIFR) to 13.6, while Target achieved a seventh consecutive year of improved safety performance with a 26 per cent TRIFR reduction to 12.3. Kmart Group (including Kmart, Target and Catch) recorded a combined TRIFR of 12.8.
Earlier this year, Kmart Group implemented a comprehensive COVID-19 risk control strategy in response to the COVID-19 public health emergency that has enabled all Kmart Group sites to provide a safe working and shopping environment and comply with government restrictions.
Kmart has continued to drive a four-pillar strategic program that focuses on safety, regulatory compliance, wellbeing and injury rehabilitation. This balanced program of work is underpinned by principles of leadership in safety management, measurement of results and seeking continuous improvement and ownership of safety across all its sites.
Kmart has focused on the delivery of continuous improvement of safe manual handling programs, from supply chain through to the shop floor with improved systems of work and training. This program includes a focus on the protection from cuts and lacerations resulting in a 16 per cent reduction on last year. It has also contributed to a reduction in workers compensation claims of 15 per cent to 544.
Programs to promote wellbeing for team members have included access to mental health programs and training for managers, promotion of exercise, healthy eating and promotion and access to flu vaccinations.
Kmart has invested in programs to address risk associated with threatening situations through its Don't be a Hero program ensuring all team members are trained and capable to de-escalate and protect themselves in the event of a security issue.
Kmart is working on a program of continuous improvement in the next year to take Kmart into an even stronger position of safety and wellbeing for its team members.
Target’s management approach for safety performance is driven by senior and operational managers who are supported by a robust and comprehensive safety management system.
Target has proudly achieved a seventh consecutive year of improved safety performance with a 26 per cent TRIFR reduction to 12.3 and reduction of new workers compensation claims by 29 per cent to 176.
Reduced incoming stock volumes and strong operational leadership positively attributed to reduced injury rates from slips and trips, being hit by objects, lacerations and manual handling. Target also achieved record numbers of near miss incident reports (23 per cent increase) and an additional 1,012 hazards were identified using a new iAuditor platform deployed to the business.
Key achievements over the year included the development and deployment of three key training programs, including personal safety, moving safely and Target Your Mind mental health training.
Target is determined to continue the program of activities into the 2021 financial year to deliver improved safety performance and mitigate risks associated with upcoming significant store network changes.
To adequately respond to the COVID-19 public health emergency that emerged earlier this year, Kmart Group designed and implemented a comprehensive COVID-19 risk control strategy to provide a safe working and shopping environment and comply with government restrictions.
The strategy consists of a range of measures in relation to reporting, hygiene measures, indoor capacity limits, social distancing compliance and consumables supply and has enabled Kmart and Target stores to continue trading throughout extended periods of government prescribed restrictions. This process has been completed with ongoing collaboration across the Kmart Group involving a wide range of functional teams.