Training and development

Wesfarmers’ businesses provide job-specific and career development training in a wide range of areas targeting technical skills, product knowledge, customer service, teamwork and leadership. These programs vary by business and are available to full-time, part-time and casual team members.

At the Wesfarmers Group level, the Talent Team connects leaders to our objective, values, leadership model and strategic focus areas as well as to other leaders across the Group. Wesfarmers supports leaders’ development in collaboration with the businesses.

We set standards for talent, leading cross-divisional succession management and talent development processes and supporting the individual development of our most critical senior leaders.

Our processes for identifying, developing and retaining talent are categorised into four work streams:  Know, Grow, Connect and Include, as shown below.

Our key Group leadership development and talent management activities over the last year have included:

  • facilitating twice yearly divisional succession and talent reviews, focused on divisional leadership team bench strength, chaired by the Group Managing Director and Chief Human Resources Officer;
  • providing bespoke 360-degree assessments and individual development plans for more than 26 General Managers;
  • enhancing individual development experiences for leaders through the increased use of psychometric assessment;
  • launching enhanced pre-boarding, on-boarding and induction experiences for new leaders, including a two-day Wesfarmers induction workshop;
  • designing and running a WES talk event focused on leading with integrity, hosted by the Executive General Manager of Corporate Affairs and available to all team members through our online WES talk platform; and
  • strengthening practices through a Group-wide Learning and Organisation Development Community of Practice.

The Advanced Analytics Centre and data analytics capability building

Our divisions and the Group have materially grown their analytics talent through internal development and recruitment of new data science and data engineering specialists. Over the last year, this has been supplemented through establishing an advanced analytics team in Bangalore, India as a means of enabling our businesses to benefit from the rich pool of leading analytics talent in this region.

At the Group level, a key area of work is supporting the analytics capability across the Group in line with our strategic focus on data and digital. Wesfarmers’ Advanced Analytics Centre (AAC) continues to work with all divisions on a range of use cases and the evolving technical needs of the analytics teams.

Successfully introducing advanced analytics competence across the Group has required multifaceted training to ensure the appropriate degree of analytics awareness, understanding or capability, dependent on role. 

Everyone plays a part in the success of an advanced analytics business solution, whether they are a leader in a business requiring awareness, an analytics team member requiring specific and technical capability or a team member interacting with an analytics project team requiring understanding.

Use Case Foundations training has been rolled out to approximately 190 team members (since the AAC’s inception in 2018) in a variety of roles, within or supporting our analytics teams across the Group. This program provides an overview of advanced analytics at Wesfarmers as well as a deeper dive into the approach of a ‘use case’ (being a project or business problem being solved with analytics) and how it may be delivered in the division.

Communities of practice aligned to roles of data scientists, data engineers and business translators have been set up to allow team members across the Group to connect, share knowledge and solve common problems. Within the AAC, team members are encouraged and supported to develop and maintain existing technical skills and learn new skills through undertaking external training programs and certifications as applicable.  

The AAC has also held several advanced analytics conferences. These conferences provided the opportunity to internally showcase the outcome and progress of use cases throughout the divisions and to connect team members working within analytics and other business functions across the Group. The most recent conference reflected the strategic importance of supporting a renewed focus on customers, with content delivered by divisional and AAC team members as well as several external subject matter experts. The customer-themed conference was our largest to date, attended by approximately 110 team members from various divisions and business functions.    

To accelerate their own analytics journeys, divisions continue to build on these initiatives via data literacy programs and hosting of knowledge sharing events.

GRI 404-2, GRI 103-1, GRI 103-2, GRI 103 -3