About Wesfarmers

Frequently asked questions

General queries

Customer related queries

Employee-related queries

Technical/website-related queries

Investor/shareholder queries


General queries

I would like to apply for sponsorship/donation from Wesfarmers, how can I do this?
Wesfarmers support a variety of initiatives in the community and considers them on a case by case basis. Send requests to This email address is being protected from spambots. You need JavaScript enabled to view it. . If you are seeking a sponsorship or donation from one of our businesses, please direct your application to the specific business of interest.

What is Wesfarmers doing to help the environment?
Wesfarmers is committed to looking after and caring for the environment. For more information about Wesfarmers and the environment, click here.

Where can I find information about the history of the company?
For more information about the history of Wesfarmers, please click here.

I would like to get in contact with a Landmark store. How can I do this?
Landmark was sold to AWB in August 2003. Please visit www.landmark.com.au for contact details.

I would like to get in touch with Wesfarmers Insurance. How can I do this?
Wesfarmers Insurance contact details can be found by clicking here.


Customer-related queries

I would like to make a compliment or complaint about one of your businesses, who should I contact?
Under the Wesfarmers business model, each business is managed autonomously. To ensure the right people receive your comments, please go to the 'Contact' section of the website for contact details.

I have a business proposal which I would like to present to your management, how can I do this?
Send your proposal to This email address is being protected from spambots. You need JavaScript enabled to view it. . If the proposal is related to an opportunity for one of our businesses you should contact the specific business directly to discuss your idea with them. Please go to the 'Contact' section of this website for contact details of each of our businesses.


Employee-related queries

Does Wesfarmers recruit for each business?
No. Under the Wesfarmers business model, each business is managed autonomously with their own human resources function. Each business drives their own recruitment and selection of candidates. Go to the 'Careers' section of this website for links to relevant employment sites.

How can I apply for a job with one of your businesses?
Under the Wesfarmers business model, each business is managed autonomously and makes its own decisions on employment matters. The best way is to visit the website(s) of the business(es) you are interested in, and go to their employment pages. Job vacancies will be advertised for that business on their website, including information on how to apply. There is a link to the recruitment pages for each of our businesses under the 'Careers' section of this website.

Do you post all jobs on your website that you have available?
All roles at Wesfarmers head office that are available to the public are advertised on this website. At times we recruit internally and do not advertise roles – this is one of the benefits of being an employee with the Wesfarmers group of companies.
Each business recruits for their own roles separately.

I applied for a job with one of your businesses, and I haven't heard anything. What should I do?
Contact the human resources function of the business directly. Wesfarmers does not get involved in the recruitment process of its businesses.

If I apply for a job with one of your businesses and I'm unsuccessful, will I automatically be considered for another similar role in another one of your businesses?
No. Under the Wesfarmers business model, each business is managed autonomously, including their human resources and recruiting function.


Technical/website-related queries

Who should we contact if we discover a problem with the site?
If you find a link on the site is not functioning correctly or you have a question regarding the site please e-mail the Wesfarmers Limited Webmaster This email address is being protected from spambots. You need JavaScript enabled to view it.

What are the minimum specifications for viewing the Wesfarmers Limited Internet site?
The Wesfarmers Limited Internet site is designed to run on systems running Firefox 2.0 or Microsoft Internet Explorer version 8 and above, and is presentable at 1024 x 768 resolution in 16 bit colour and above. Care has been taken to ensure the pages are fast loading (will depend on Internet connection speed).

How often is the Wesfarmers Limited Site updated?
Wesfarmers Limited endeavour to keep the site as up to date as possible. News items and ASX releases (including reports) are added to the site as soon as the ASX has confirmed receipt of any items issued. The job board is updated automatically once a day and any other modifications or changes are done as required.


Investor/shareholder queries

How can I join the Wesfarmers Email Alert list and what happens when I join?
You can subscribe to receive notification of annual reports, notices of meetings, and important company announcements by email by following this link.

Wesfarmers shareholders can subscribe to receive notification of annual and half yearly reports, notices of meeting, electronic proxy voting and other important company announcements by email, post or not at all, through a free service hosted by Computershare Investor Services Pty Ltd.

By choosing to receive this information electronically, shareholders can keep up to date with company announcements, help save the environment and reduce printing and mailing costs.

Your contact information will not be used for any other purpose nor will it be passed onto any third party. You can simply unsubscribe your address if you no longer wish to use this service.

Non-shareholders can subscribe to receive email notification of important announcements by subscribing to this service. Click here to subscribe.

What format are electronic copies of Wesfarmers Limited reports in?
Wesfarmers reports are provided in Adobe ® Acrobat ® format. The Adobe Acrobat Reader or Plug-in is required to view this document. These are available free and for more information, visit the Adobe Acrobat download page. If you do not have access to the Adobe Acrobat viewer then a copy of the annual report can be obtained from the company.

How can I find out more information about my shares?
The Wesfarmers share register is managed by Computershare Investor Services Pty Limited (Computershare).

Computershare provides a number of services which can be accessed online. When accessing some information online you may be required to enter your Security Reference Number (SRN) or Holder Identification Number (HIN) as shown on your Issuer Sponsored/CHESS statements and other personal details such as your postcode.

Alternatively, you can call the Wesfarmers shareholder information line on 1300 558 062 to facilitate these requests over the phone.

I want to buy or sell my Wesfarmers shares. How can I do this?
If you wish to trade securities and shares on the Australian Stock Market, you will need to contact a licensed stockbroker or online broker to arrange the transaction.
Alternatively if you have already registered with Computershare Investor Centre, you can opt to sell your Issuer Sponsored securities through the Visitor Trade facility; click here to log into Investor Centre.

There are many broking providers that you may choose from, most of whom can be found in the Yellow Pages or on ASX website.
If your securities are broker sponsored and you are wishing to make a trade on these securities you must contact the sponsoring broker.

What are Wesfarmers Partially Protected Shares?
Wesfarmers Partially Protected Shares are a class of Wesfarmers Ordinary Shares issued to former shareholders of Coles Group Limited under the Scheme of Arrangement approved by Coles Group Limited shareholders on 7 November 2007.
For more information about the Wesfarmers Partially Protected Shares, click here.

Where can I find out about the history of Wesfarmers shares?
Click here for more information on Wesfarmers shares, including historical data.

What is the Wesfarmers share dividend 'record date' / 'ex dividend' date?
For more information on Wesfarmers shares, including the dividend 'record date' and 'ex dividend' date, click here.

When are dividends paid?
For more information on Wesfarmers shares, including when dividends are paid, click here.

Are shareholders entitled to a discount card at any of your businesses?
A discount card for shareholders is not currently planned for the following reasons:

  1. we believe that the fairest and best way to reward shareholders is by providing a satisfactory return to shareholders through the payment of dividends and a strong share price;
  2. our pricing policy is based around providing all customers with "best value prices". To offer further discounts to special interest groups, including our shareholders, would detract from this successful pricing approach and also directly affect profitability; and
  3. a discount card provides a benefit for retail shareholders only; institutional investors will not be able to use the card. Wesfarmers has an obligation to treat all shareholders equally and to provide such a benefit would be discriminatory.

I was a Coles shareholder prior to Wesfarmers buying the Coles Group. How can I find out information about my shares now?
Link Market Services manage the former Coles shareholder register – please click here for online access or call the shareholder information line on 1300 554 474.
For more information on WPPS and the Coles acquisition, click here.

I have not received / I have lost my last dividend cheque. What should I do?
For lost cheques or other dividend enquiries you should contact Computershare Investor Services Pty Limited (Computershare).

You can contact Computershare either by emailing them or by calling the Wesfarmers shareholder information line on 1300 558 062. When accessing some information on line or by phone you may be required to provide your Security Reference Number (SRN) or Holder Identification Number (HIN) as shown on your Issuer Sponsored/CHESS statements and other personal details such as your postcode.