Materiality process

To identify which issues to prioritise, we undertake a robust materiality process for each division and at a Group level. Having regular, open and honest engagement with our stakeholders helps us to identify, understand and prioritise the sustainability issues and opportunities that matter most to our stakeholders and to our business.

We outline our work on material issues through the Global Reporting Initiative (GRI) principles. We undertake this process annually, monitoring issues to determine if they are becoming more, or less, important and ensure that we capture any emerging issues, and that our actions are in line with our stakeholders’ expectations.

Divisional process

Because our divisions face unique challenges and operate in different environments, each division conducts its own annual materiality assessment by gathering feedback from its stakeholders and prioritises its most material sustainability issues. The divisional material sustainability assessments then inform the Group process.

Group process

1. Review inputs to develop a list of issues

We engage with a range of stakeholders during the year and draw on their feedback and other sources to complete the materiality process. The inputs for our reporting include analysis of important issues for peers, the community, investors, lenders and analysts, NGOs, media and government. 

In addition, our senior management and key functions including risk and governance are focused on these key issues.

Each year, we apply the same scoring criteria for all stakeholder groups which we believe provides consistency in our annual assessment to compare and monitor issues across time.     

2. Prioritise issues

Identified issues are prioritised according to their potential financial or reputational impact on the company and the company's ability to influence the issue.

3. Validate

The issues were reviewed during and at the end of the process. Independent sources of information such as the UN Sustainable Development Goals and an external corporate reputation survey were used to validate the issues identified during the process.

4. External review

EY reviewed this process to ensure our reporting reflects the importance that both the business and external stakeholders place on these issues. Our materiality process was carried out in accordance with the Global Reporting Initiative Standards.

Our material issues this year

  • Safety
  • Ethical Sourcing and Human Rights
  • Energy and Climate Change
  • Cyber Security and Customer Privacy
  • Community
  • Diversity and Inclusion
  • Governance, Corporate Conduct and Ethics

This year, the two issues of Energy and Climate Change, and Cyber Security and Customer Privacy emerged more prominently as material issues for the Group. Safety, Ethical Sourcing and Human Rights, Community, Governance, Corporate Conduct and Ethics and Diversity and Inclusion maintained their position as material issues.

Our people

We maintain a relentless focus on providing safe workplaces.

We provide opportunities for our people to enhance their job performance and develop their careers.

We strive to create an inclusive work environment, with particular attention to gender balance and the inclusion of Indigenous people.


We commit to strong and respectful relationships with our suppliers.

We strive to source products in a responsible manner while working with suppliers to improve their social and environmental practices.


We make a positive contribution to the communities in which we operate.

We are committed to providing consumers with safe products and protecting their privacy.


This year, our businesses have adopted absolute and intensity emissions targets and we have climate change strategies, governance systems and disclosures which support the global goal of reducing greenhouse gas emissions.

We strive to reduce our waste to landfill and water use where possible.


We maintain robust corporate governance policies in all our businesses.


GRI Standards reference: GRI 102-46, GRI 102-47, GRI 103-1