Operating efficiently, responsibly and safely

WesCEF aspires to operate in a responsible manner that meets stakeholder expectations.

During the year, WesCEF developed and started implementing its modern slavery and ethical sourcing policy. This seeks to minimise the risk of modern slavery occurring in its businesses and supply chains. 

In the 2019 financial year, WesCEF identified a regulatory non-conformance in its ammonium nitrate business and immediately reported it to the Western Australian Department of Mines, Industry Regulation and Safety. The non-conformance related to a failure to complete a classification test for two ammonium nitrate shipments. Process improvements have been established to support future testing and reporting to reduce the risk of a recurrence. WesCEF’s total number of identified regulatory non-conformances remains on a downward trend, improving from 25 non-conformances in the 2017 financial year to five in the 2018 financial year and the one noted above in 2019.

In November 2018, the Australian Competition and Consumer Commission (ACCC) alleged that Kleenheat made misrepresentations to consumers about savings that could be achieved by signing up to Kleenheat's Monthly Energiser plan between April and November 2018. Kleenheat accepted the ACCC's decision to issue two infringement notices in the sum of $12,600 each. Kleenheat subsequently wrote to customers to clarify the term of the contract and the meaning of gas usage and has introduced additional procedures to ensure that appropriate advice is sought and followed prior to any advertising campaign launch.